Returns and Refunds

30-Day Return Policy

Action Period
Notify us within 30 days of delivery
Return the goods within 14 days from the date you notify us
Get the refund within 14 days after returning the goods

Returns

We offer a 30-day returns guarantee.

You can return most things to Techinthebasket. If you got your stuff delivered, we can collect it free and refund your original delivery charge.

When returning anything, just make sure you have proof of purchase such as store receipt or confirmation email.

Make sure the item (and any free items that came with the product) are:

- unused (with any tags still attached)

- in original packaging

- in a resaleable condition

All refunds will be processed within 14 days.

Exchanges

To exchange an item, email us with proof of purchase and you'll be able to exchange your order for the product you want, subject to availability.

Faulty items

If you've had your item less than 30 days, we'll happily replace or refund it if it's faulty. If you've had the item between 30 and 365 days we'll get it repaired, replaced or, if neither are possible, refunded.
Your right for return can last for up to six years, but after the first year the onus is on you to prove a fault was present at the time you took ownership of the goods.

Things to note:

- If you're returning a DVD, music or software product, it must be unused and in its original sealed packaging.

- If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you.

- We might ask for the product serial number or similar, to check the item was supplied by us.

- Naturally, none of this affects your consumer rights.

Return Address
Techinthebasket Mail Returns c/o Trackbay(RH08/ TITB UK)

500 Metroplex Business Centre

Broadway, Salford,

M50 2UE,

UNITED KINGDOM.

FAQs

- How long will my refund take?

All refunds will be processed within 14 days.

- What counts as proof of purchase?

Any of these:

- confirmation email

- e-receipt

- your order number

If you can’t find one of the above, don’t worry. We should be able to sort everything out if you have:

- your card/bank statement

- the email address used to buy your item

- Can I return my item if there's nothing wrong with it?

Absolutely! We offer a 30 day returns guarantee on most items. If you got it delivered, we can collect it for free and refund your original delivery charge. All refunds will be processed within 14 days.

We’ll either refund or offer you an exchange.

You just need these 3 things:

- Your proof of purchase

- The item should be unused, in its original packaging and in a re-sellable condition

- Any free items that came with your product unused and in a re-sellable condition

A few things to note though...

- If the item or the packaging has been handled excessively to assess the goods, we reserve the right to reduce the amount of refund to you.

- During the returns process, we might ask for the product serial number or similar, to check the item was actually supplied by us.

- Naturally, none of this affects your consumer rights.

- Do I have to return free gift vouchers or special offer products?

You’ll need to send back any freebies, special offer/ discounted products you got in conjunction with the original item. Otherwise, we’ll have to take it off the refund amount, sorry… For example, if you bought 2 items costing £5 each on a buy 2 for £8 offer and return only one, we’ll charge you £5 for the one you kept and refund you £3.

Contact us
If you need to talk to someone about your return or refund, we’re here to help.
Please email [email protected]