Frequently Asked Questions
Best Price Guarantee
If you found a better price on any online retailer in the UK, you would exercise your rights to be compensated. Please let us know by email ([email protected]) and provide the link of the lower price website. We will compare and offer you a coupon to offset this.
How can I contact you if I don't get an email response?
We always aim to respond to your email enquiry within 24 hours. If you don't hear back from us, please check your spam folder or whitelist our email address and try again. You can also reach us by phone +44 1615071594 or chat on our website for faster assistance.
Can I use my credit card instead of PayPal?
Yes, you can pay with your credit card through PayPal. Just follow these steps:
• You will be taken to the PayPal checkout page where you can choose to pay with your debit or credit card.
• Enter your card details and complete the payment.
For more information, please visit our Payment Methods page.
Do you sell UK version of products?
We sell international version of products that are compatible with UK standards, and we provide a generic adapter that works in UK outlets.
Can I collect the product in person if I live nearby?
We apologize, but we do not offer a pick-up service at the moment. Your order will be shipped by DPD or Royal Mail instead.
Please allow 6-8 business days for delivery (excluding processing time).
How can I confirm my order status?
You can easily check your order status on our website or by email. Here's how:
• After you place an order, you will see a confirmation page with your Order ID.
• You will also receive a confirmation email to your registered email address.
• You can log in to “My Account” and view your recent order history.
If you don't see your order details or confirmation email within 1 working day, please contact our Customer Service Support ([email protected]) as soon as possible. Do not place another order before contacting us.
How can I change my delivery address after placing an order?
If you need to change your delivery address, please email us as soon as possible with the following information:
• Your Order ID
• The new address
• The reason for the change
We will try to notify the courier of the change, but we cannot guarantee that it will be done. For security reasons, we cannot modify your address ourselves.
What is the process for cancelling my orders?
If you want to cancel your order, please email our customer service at ([email protected]) as soon as possible. We will try to stop the shipment, but we cannot guarantee that it will be done. Please refer to our Return and Refund Policy for more details.
Do you offer instalment payment options?
Yes, we do. You can use Paypal Pay in 3 to split your purchase into three equal payments with no interest or fees. Just select this option at checkout and follow the instructions.
How long does it take to deliver my products?
Our standard delivery time is 6-8 working days (excluding processing time). If you need your products sooner, you can choose our rush order option for an extra fee of £20. This will reduce the delivery time to 5-6 working days (excluding processing time). Please note that rush orders are subject to availability and stock.
Why do you sell products from overseas?
We are a local team with a global vision. We source products from around the world to bring you the best deals and the latest products. We sell mostly international version of products that are compatible with UK standards, and we provide a generic adapter that works in UK outlets. If you want to know which version we sell, you can contact our customer service before you place an order.
Why do you open the box before shipping?
We care about the quality of our products. That's why we inspect and test the product before we ship it to you. We do this to make sure you get what you ordered and nothing less. Rest assured, all our products are brand new and original.
How can I track my order?
We provide clear information on how to track your order. You will receive a confirmation email with a tracking code after you place your order. You can use this code to check the status and location of your order on our tracking page.
How do you deal with false or malicious accusations online?
We value honest feedback from our customers. However, we will not tolerate false or malicious accusations on the Internet. We reserve the right to take legal action against anyone who spreads lies or defames our reputation.
If you need to talk to someone about your return or refund, we’re here to help.
Please email [email protected]